Shipping Policy

1. Nature of Delivery

All services provided by Neox Private Limited—including software development, consultancy, project management, system analysis, and QA—are delivered digitally or through direct collaboration with the client. Delivery channels may include:

• Email communication
  
  
• Online platforms (e.g. project management tools, version control systems)
  
  
• Cloud-based file sharing
  
  
• Video conferencing and virtual meetings
  
  
• In-person sessions (where agreed)
  
  
  

2. Delivery Timelines

Timelines for delivery are defined in the project proposal, contract, or agreement shared with the client. Typical phases include:

• Discovery & Planning
  
  
• Design & Development
  
  
• Testing & Review
  
  
• Final Delivery / Deployment
  
  
  

We aim to deliver all services within the agreed-upon timeframe. Delays may occur due to scope changes, third-party dependencies, or delays from the client’s side.

3. Confirmation of Delivery

Upon completion of a milestone or project, we will provide:

• A formal delivery notice (via email or project platform)
  
  
• Access to project files, code, or software via secure means
  
  
• Documentation and user guides (if applicable)
  
  
• Support for testing and deployment (if included in the agreement)
  
  
  

4. No Physical Shipping

As a digital services provider, Neox Private Limited does not ship any physical goods. No shipping carriers or tracking numbers are applicable.

5. Support After Delivery

Post-delivery support or maintenance is available as per your service agreement. We also offer ongoing support packages upon request.

6. Contact

For service delivery questions, updates, or support:
📧 neoxltd@protonmail.com
📞 0339-8130002