Refund Policy

1. General Policy

Due to the nature of our work—custom software solutions, consultancy, and professional services—refunds are generally not provided once a project has commenced or services have been delivered in part or in full.

2. Refund Eligibility

You may be eligible for a partial or full refund if:

• A payment was made by mistake and the project has not started.
  
  
• Services were not delivered as per the agreed scope of work, and Neox Private Limited is unable to rectify the issue within a reasonable time.
  
  
• A project was canceled by mutual agreement before any major development or consultancy work began.
  
  
  

3. Non-Refundable Items

Refunds will not be issued under the following conditions:

• Change of mind after work has started
  
  
• Delays caused by client-side inaction (e.g., lack of communication, delays in providing content or feedback)
  
  
• Services already rendered, hours already billed, or milestones already completed
  
  
• Third-party software, tools, or licenses purchased on your behalf
  
  
  

4. Process for Requesting a Refund

To request a refund, please contact us at neoxltd@protonmail.com within 7 days of the incident or concern. Please include:

• Your full name and company name (if applicable)
  
  
• Details of the service or project
  
  
• Reason for requesting a refund
  
  
• Any supporting documentation (e.g., invoices, contracts, communications)
  
  
  

We will review your request and respond within 5–7 business days.

5. Resolution Options

Depending on the case, we may offer:

• A partial or full refund
  
  
• A credit note for future services
  
  
• Service revisions or corrections
  
  
  

6. Dispute Resolution

If a refund dispute arises, we aim to resolve the matter amicably. If necessary, we may engage a neutral third-party mediator to assist in reaching a fair outcome.

7. Contact

For all refund-related inquiries, contact:
📧 neoxltd@protonmail.com
📞 0339-8130002